Terms

Last Updated: September, 2024

Introduction

StitchFin Inc (www.stitchfin.com)  is a patient financial engagement platform.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes StitchFin’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

‍Data Protection Officer
‍StitchFin Inc. is headquartered in Smyrna, Georgia, in the United States. If you have any questions or concerns about StitchFin’s personal data policies or practices, please direct your query to StitchFin’s data protection officer (DPO) at: 
Company Name: StitchFin Inc.
Email: privacy@stitchfin.com
‍Website: www.stitchfin.com 
Attention: DPO

How we collect and use (process) your personal information

This Privacy Policy tells you how StitchFin handles your personal information, including if you are a patient health information, collected from or about you by StitchFin in order to provide you with payment services that StitchFin provides on behalf of your healthcare provider. This Privacy Policy applies both to the StitchFin’s website and the mobile application.This Privacy Policy is distinct from your health care provider’s HIPAA Notice of Privacy Practices, which describes how your health care provider uses and discloses your individually identifiable health information (“Information”). As your health care provider’s business associate, StitchFin has agreed that its collection, use, and disclosure of your Information on behalf of your health care provider will be done in accordance with your health care provider’s HIPAA Notice of Privacy Practices.Any patient information provided to us in connection with the use of the StitchFin, (“Patient Information”), will be used solely to provide the associated services to customers and patients and manage the StitchFin website and Platform, as applicable. We do not sell Patient Information. You can learn more about how StitchFin handles Patient Information below.StitchFin is a United States company. Our is not intended for users outside of the United States.

1. How we collect information
‍Your health care provider may provide us with information so that we can provide our services to you on behalf of your health care provider, including informing you of the payments you need to make. This information may include a description of services you have received from your healthcare provider and the associated dates and charges, insurance information, and contact information as further described below.We also may receive information you provide when you use the Platform, create an account, submit a payment, or contact us with a request or question. In addition, we may collect some other information from your computer or mobile device automatically, including various technical information.

‍2. How we use your information
‍We use, on behalf of your healthcare provider, your information in accordance with applicable laws to:

• Provide the Platform. We may use your information to facilitate payments from you to your healthcare provider. We may use billing information to allow you to make these payments.

• To contact you. We may use your contact information to remind you about payments that need to be made, upcoming visits to your healthcare provider and to communicate with you about your account. Please note that we may communicate with you by email, telephone call, text message or mail or in-app notifications. We also may contact you by telephone or text message at your wireless device number using auto dialer technology.

o respond to your requests. If you contact us with a concern or question, we will use your information to respond to you.Investigating and preventing fraud and abuse. We may use the information we collect to detect, prevent, and respond to fraud, intellectual property infringement, violations of law, other misuses of the Platform, and to protect the rights of us, our customers and our users.Further, we will use your Information in accordance with our agreements with your healthcare provider.When authorized by your healthcare provider, we may de-identify your information in accordance with applicable laws and use that de-identified data for any purpose, including:To understand and improve the Platform. We use log data to understand how users are using the Platform and to improve it.To perform analytics. We use all of the information we collect to analyze how different types of consumers use and interact with our services, including user trends.

Your privacy choices

You may update billing information, including settings for recurring payments, by logging in to your account. If your contact information changes, please both inform your health care provider and update the information in your account. If you no longer wish to receive communications from StitchFin, please inform your healthcare provider. You also have the rights set forth in your healthcare provider’s notice of privacy practices.

Sharing your information

We may disclose the information that we collect: (a) as and when authorized by your healthcare provider, for purposes of your health care provider’s treatment, payment health care operations and other purposes permitted by applicable law; (b) to our service providers and affiliates who work on our behalf and have agreed to adhere to the rules set forth in this Privacy Policy and contracts required by applicable law and our agreements with your healthcare provider; (c) to law enforcement, governmental entities or other third parties pursuant to appropriate legal process; or (e) otherwise with your consent in accordance with our agreement with your healthcare provider and applicable law.We may buy, or our business or a portion of our business or assets may be bought by other businesses or entities. In any such event, we may transfer or assign the information we have collected as part of such a merger, acquisition, sale, change of control or other disposition of assets. In such transactions, your information may be included in the transferred business assets. Also, in the unlikely event of our bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your information is treated, transferred, or used and your personal information may be included in the transferred assets.We may share aggregate or de-identified information, such as statistical information, with third parties.

Cookies and other tracking technologies

We may use “cookies” to keep, and sometimes track, information about you on our website. Cookies are small data files that are sent to your browser or related software from a Web server and stored on your computer’s hard drive. Cookies track where you travel on the website and what you look at. In doing so, a cookie may enable us to relate your use of the website to your information. Many other websites use cookies for very similar purposes.Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Additionally, your Flash player can be set to reject or delete Flash cookies. Refusing a cookie will generally not interfere with your use of the website. However, refusal of a cookie may, in some cases, preclude you from using or negatively impact the display or function of the website or certain areas or features of the website.

Third Party Analytics

We use automated applications, such as Google Analytics, to evaluate usage of our website. We also may use other analytic means to evaluate our website and Platform. We use these tools to help us improve the website, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners.

Security

We maintain certain administrative, technical, and physical safeguards designed to protect the privacy and security of the information we collect through the Platform and directly from your healthcare provider. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Platform over networks that we do not control, including the Internet and wireless networks.We appreciate your help in safeguarding the integrity of your own privacy. Please keep your username and password confidential and safe from discovery by others, and close your browser or mobile app after you are done. Just as important, we encourage you to let us know immediately if you suspect that the information you share with us is being used by an unauthorized person or in an unauthorized manner. To contact us, see the contact information below.

Do not track

Some browsers may transmit “do-not-track” signals to websites with which the browser communicates. The StitchFin website does not currently respond to these “do-not-track” signals.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time by posting a new Privacy Policy to this page. You are advised to check this Privacy Policy regularly for any changes. By continuing to use the Platform after such changes have been made, you agree to those changes. If we make any material changes to this Privacy Policy, we will either notify you or place a prominent notice on our website and mobile app.

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:
StitchFin Inc.
‍privacy@stitchfin.com
‍www.stitchfin.com