A customer obsessed billing platform that helps providers improve on revenue metrics and customer trust.
Built with a customer first mindset, powered by AI.
Healthcare customers often struggle with understanding health insurance eligibility, authorization status, outstanding bills, paid bill status, statement charges, and their financial obligations versus insurance payouts. This becomes more complex considering the average adult makes up to 4 visits per year, especially after turning 30.
The comprehensive billing experience for the entire family, including lab, pharmacy, medication, and post-visit costs, lacks the seamless customer experience we expect from top retailers and airlines today.
Bad customer experience leads to a complete loss of trust as episodes increase, especially when the customer is sent to dunning/collections due to non-payment, adding a hefty fee as a penalty on top of the bill due amount!
Impact includes...
Lack of customer satisfaction, low NPS, customer not returning
Direct impact on provider margins with delayed or lost patient collections
Downstream impact on revenue cycle due to delayed or lost patient revenue
Countless hours spent by customer service reps on helping frustrated patients, also adding to provider costs.
Shifting incentives for providers..
With a 46% increase in out-of-pocket maximums over 12 years and over 100M Americans in medical debt, it's essential to shift focus from provider to payer journey, to patient to provider journey, transforming the patient billing experience.
Patient's focus should be care, not frustrating billing experiences. This challenge, faced by many Americans including our founder, led to the creation of StitchFin.
Solving this challenge for customers, while driving higher collections and trust for providers is our mission.
Our vision is to provide customers a one stop shop for all their healthcare billing and financial needs, aided by best of breed technology in AI and ML (yes, we use cutting edge machine learning and artificial inteligence technology built by experts with decades of experience building scalable and secure applications, but don't use the words just for marketing purpose! ).
We aim for providers to benefit from our holistic fintech platform with personalized focus on the customer needs, driving revenue, cost benefits, NPS and customer trust.
If you're a provider, a health system or even a private practice, reach us for a demo and ask us how we are achieving our mission! We’d love to show you what we’re building!
