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Meet Sandra
Sandra is our conversational AI agent, specifically designed to assist patients through both phone calls and chat interactions
How much will the MRI scan cost? Will my insurance cover it?
What is the patient’s out of pocket limit? Is prior auth required?
Meet Sophia
Sophia, our voice-AI agent designed to help Providers, Practices and RCM companies automate data collection from payers and partners
Founded by a seasoned Amazon leader with decades of expertise in AI and machine learning, guided by visionary RCM leaders from leading health systems
Our AI-powered engagement platform reduces staff burnout and costs, significantly enhancing productivity while improving patient outcomes
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How Sandra helps
24/7 Patient Support
Always available to address coverage and billing questions at every stage of the billing journey
Smart Billing Help
Manages billing inquiries, benefits, estimates, payments, financial assistance or collections with compassion and understanding
Context-Aware Conversations
Personalizes interactions with empathy and context retention
Action-Oriented Support
Agentic actions to help patients (collecting payments, updating EHR records)
How Sophia helps
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Reduce staff burnout
No long calls to collect patient data from payers or RCM partners.
Intelligent Data Collection
Automates calls to gather details like benefits, prior authorization, credentials,
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Eliminates Hold Times
Eliminates long hold times.
Workflow Automation
Automate actions to help providers or partners (like trigger RCM workflows, kickoff EHR actions)
Feb 17, 2025 at 12:45 PM
Shelly Kuo
Aetna call in progress
Is the patient in-network or out-of-network with the plan?
Awaiting response..
Today at 12:45 PM
Jane Johnson
Aetna call length was 12 minutes
Who we serve
Hospitals and Health Systems
Practices and Clinics
RCM companies
Request a Demo
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Atlanta, Georgia, USA